If you have any queries or concerns about our work for you, please take them up first with the fee earner responsible for the matter. If that does not resolve the problem to your satisfaction or you would prefer not to speak to them then please take it up with Mrs Susan Parsons or Mr John Robertson the Partners who are at our Stanley and Houghton le Spring Office respectively.
All firms of Solicitors are obliged to attempt to resolve problems that clients may have with the service provided. It is therefore important that you immediately raise your concerns with us. We value you and would not wish to think you have any reason to be unhappy with us.
If however we are unable to resolve your problem you have the right to take your grievance to the Legal Ombudsman, they can be contacted at:
PO Box 6806
Telephone: 0300 555 0333
You must refer your complaint within six months of our final written response to your complaint and within six years of the act or omission about which you are complaining (or within three years of you becoming aware of it). Further details are available on the website: www.legalombudsman.org.uk
If you are concerned by a solicitors behaviour then you can also contact the Solicitors Regulation Authority. They can take action where a solicitor tells you lies, steals from you, shuts down without letting you know and breaks the SRA rules.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Or alternatively contact the SRA at:
Solicitors Regulation Authority
199 Wharfside Street
Tel: 0370 6062555